Support

Adapt & Triumph — adaptive fitness and nutrition

Write to us about anything — a bug, a question, a feature that doesn't work the way you need it to. A real person reads every message. We aim to reply within a few days.

The easiest way to reach us

If you can open the app, use menu → Settings → Send feedback. It opens your email app with the details we need already filled in — your app version, build number, device and system version. That one step saves a round of back-and-forth, and it means you don't have to go hunting for numbers.

If the app won't open, email us directly and tell us what you can:

Which phone or tablet you're using.
Whether it's an iPhone/iPad or an Android device, and which system version.
What you were doing when it went wrong, and what you expected instead.

Common questions

I paid, but the app is asking me to pay again

Open the upgrade screen and tap Restore purchase. That re-checks with the store and brings back what you already own — you never pay twice. This is also what to do after reinstalling or moving to a new phone, as long as you're signed in with the same Apple Account or Google account you bought with.

I'm getting a new phone. How do I keep my data?

Everything you enter lives on your device, not on our servers, so it does not follow you automatically. Before you switch, go to menu → Settings → Backup & Restore and export a backup. On the new phone, install the app and use the same screen to restore it. Your purchase is separate and comes back with Restore purchase.

How do I cancel a subscription?

Subscriptions are billed by the app store, not by us, so they are cancelled there:

iPhone or iPad — manage your subscriptions in the App Store, or Settings → your name → Subscriptions.
Android — manage your subscriptions in the Play Store.

You keep access until the end of the period you've already paid for. We can't cancel it for you, and we'd rather tell you that plainly than have you email us and wait.

How do I delete my data?

You can do it yourself at any time, immediately. Full instructions are on the delete your data page.

Accessibility

This app is built for people whose bodies don't fit the standard template, so accessibility isn't a nice-to-have here — it's the point. If something is hard or impossible to use, we want to hear about it specifically:

A screen reader (VoiceOver or TalkBack) announcing something wrongly, or not at all.
Text that gets cut off or overlaps at large font sizes.
A button too small or too close to another one to hit reliably.
Colour or contrast that's hard to read, in light mode or dark.
Anything that assumes two hands, full grip, or standing.

Tell us the screen and what happened. These reports get fixed first.

If money is the problem, tell us

We'd rather you keep using this than lose it over the price. Email adaptntriumph@gmail.com and tell us what's going on. We read every one of these.

What we can't help with

Adapt & Triumph provides general health, fitness, and nutrition information for educational purposes only. This app is not a medical device and does not diagnose, treat, or prevent any condition. It is not medical advice and is not a substitute for professional diagnosis or treatment. We can't tell you whether an exercise is safe for your body, adjust anything for a medical condition, or answer questions about medication — please ask your care team, who can examine you and know your history.

If you are having a medical emergency, contact your local emergency services.